ANZSCO 5421

Receptionists

Overview

EMPLOYED

187,300

PART-TIME SHARE

55%

FEMALE SHARE

92%

MEDIAN WEEKLY EARNINGS

$1,175

MEDIAN AGE

39

ANNUAL EMPLOYMENT GROWTH

2,000

About this data

Summary

Receptionists receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.

Tasks

  • Greeting and welcoming visitors, and directing them to the appropriate person
  • Arranging and recording details of appointments
  • Answering inquiries and providing information on the goods, services and activities of the organisation
  • Answering, connecting and transferring telephone calls
  • Receiving and resolving complaints from clients and the public
  • Receiving and distributing correspondence, facsimile messages and deliveries
  • Maintaining the reception area
  • Advising on and arranging reservations and accommodation
  • May perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying

ANZSCO Classification

Details

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    Earnings and Hours

    Weekly Earnings (Before Tax)
    Source: Share of workers who work full-time hours: ABS, Labour Force Survey, 2023, four-quarter average, customised report.
    Average full-time hours worked per week: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Median full-time earnings per week and Median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2023, customised report. Note: median earnings data have not been produced for some occupations where there is a high standard error, and are published with "N/A" values.
    Earnings and Hours Receptionists All Occupations
    Share of workers who work full-time hours 45% 70%
    Average full-time hours worked per week 40 hours 44 hours
    Median full-time earnings per week $1,175 $1,697
    Median hourly earnings $31 $43

    Industries

    Receptionists work in industries like:

    Source: Ranked using ABS, Labour Force Survey, 2023, four-quarter average data, custom report.
    Note: industries that comprise less than 5% of an occupation have been suppressed.

    States and territories

    New South Wales

    31.3%

    Victoria

    27.0%

    Queensland

    20.5%

    South Australia

    6.2%

    Tasmania

    1.9%

    Northern Territory

    0.9%

    Australian Capital Territory

    1.4%

    Source: ABS Labour Force Survey, Detailed, August 2024, Jobs and Skills Australia trend data.

    Age and gender

    Age and Gender Profile
    Source: ABS, Labour Force Survey, 2023, four-quarter average, customised report.
    Age and Gender Receptionists All Occupations
    Median age 39 years 39 years
    Female share of employment 92% 48%
    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Age Profile (% Share) All Occupations Receptionists
    15–19 5.2 5.4
    20–24 9.1 16.3
    25–34 22.7 20.6
    35–44 22.3 15.1
    45–54 20.4 18.6
    55–59 8.8 10.3
    60–64 6.5 8.4
    65 and Over 4.9 5.3

    Education

    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Highest Level of Educational Attainment (% Share) All Occupations Receptionists
    Post Graduate/Graduate Diploma or Graduate Certificate 12.2 3.1
    Bachelor degree 23.2 12.7
    Advanced Diploma/Diploma 11.1 12.9
    Certificate III/IV 19.5 19.1
    Year 12 15.9 28.3
    Year 11 4.0 6.4
    Year 10 and below 9.7 11.4
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      Occupation profiles data

      This file contains data displayed on the Occupation Profile pages.

      Use of data in this file must include the relevant attribution text provided.

      Occupation profiles data - August 2024.xlsx

      occupation_profiles_data_-_august_2024.xlsx9088333

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      Australian and New Zealand Standard Classification of Occupations

      Australian and New Zealand Standard Classification of Occupations (ANZSCO) is the skill-based classification system used to categorise occupations in the Australian and New Zealand labour markets. ANZSCO provides a basis for the standardised collection, analysis and dissemination of occupation data. Visit the ABS website to learn how ANZSCO works. Jobs and Skills Australia displays data for occupations that are defined by ANZSCO 2013 Version 1.3.