ANZSCO 5412

Information Officers

Overview

EMPLOYED

88,000

PART-TIME SHARE

26%

FEMALE SHARE

67%

MEDIAN WEEKLY EARNINGS

$1,293

MEDIAN AGE

37

ANNUAL EMPLOYMENT GROWTH

4,000

About this data

Summary

Information Officers respond to personal, written and telephone inquiries and complaints about the organisation's goods and services, provide information and refer people to other sources.

Tasks

  • Answering inquiries about goods and services, and providing information about their availability, location, price and related issues
  • Responding to inquiries about problems and providing advice, information and assistance
  • Recording information about inquiries and complaints
  • Referring complex inquiries to team leaders or expert advisers
  • Issuing relevant forms, information kits and brochures to interested parties
  • Accessing and operating computer network systems and communication systems such as public address and paging systems
  • May refer inquiries to other sources

ANZSCO Classification

Details

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    Earnings and Hours

    Weekly Earnings (Before Tax)
    Source: Share of workers who work full-time hours: ABS, Labour Force Survey, 2023, four-quarter average, customised report.
    Average full-time hours worked per week: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Median full-time earnings per week and Median hourly earnings: ABS, Survey of Employee Earnings and Hours, May 2023, customised report. Note: median earnings data have not been produced for some occupations where there is a high standard error, and are published with "N/A" values.
    Earnings and Hours Information Officers All Occupations
    Share of workers who work full-time hours 74% 70%
    Average full-time hours worked per week 40 hours 44 hours
    Median full-time earnings per week $1,293 $1,697
    Median hourly earnings $34 $43

    Industries

    Information Officers work in industries like:

    Source: Ranked using ABS, Labour Force Survey, 2023, four-quarter average data, custom report.
    Note: industries that comprise less than 5% of an occupation have been suppressed.

    States and territories

    New South Wales

    36.6%

    Victoria

    29.5%

    Queensland

    16.7%

    South Australia

    5.2%

    Tasmania

    1.9%

    Northern Territory

    0.8%

    Australian Capital Territory

    1.5%

    Source: ABS Labour Force Survey, Detailed, August 2024, Jobs and Skills Australia trend data.

    Age and gender

    Age and Gender Profile
    Source: ABS, Labour Force Survey, 2023, four-quarter average, customised report.
    Age and Gender Information Officers All Occupations
    Median age 37 years 39 years
    Female share of employment 67% 48%
    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Age Profile (% Share) All Occupations Information Officers
    15–19 5.2 2.2
    20–24 9.1 11.8
    25–34 22.7 26.7
    35–44 22.3 21.5
    45–54 20.4 19.8
    55–59 8.8 8.6
    60–64 6.5 6.2
    65 and Over 4.9 3.1

    Education

    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Highest Level of Educational Attainment (% Share) All Occupations Information Officers
    Post Graduate/Graduate Diploma or Graduate Certificate 12.2 8.0
    Bachelor degree 23.2 20.1
    Advanced Diploma/Diploma 11.1 13.4
    Certificate III/IV 19.5 19.4
    Year 12 15.9 23.4
    Year 11 4.0 4.4
    Year 10 and below 9.7 7.1
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      Occupation profiles data

      This file contains data displayed on the Occupation Profile pages.

      Use of data in this file must include the relevant attribution text provided.

      Occupation profiles data - August 2024.xlsx

      occupation_profiles_data_-_august_2024.xlsx9088333

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      Australian and New Zealand Standard Classification of Occupations

      Australian and New Zealand Standard Classification of Occupations (ANZSCO) is the skill-based classification system used to categorise occupations in the Australian and New Zealand labour markets. ANZSCO provides a basis for the standardised collection, analysis and dissemination of occupation data. Visit the ABS website to learn how ANZSCO works. Jobs and Skills Australia displays data for occupations that are defined by ANZSCO 2013 Version 1.3.