ANZSCO 313112

ICT Customer Support Officers

Overview

EMPLOYED

46,200

PART-TIME SHARE

17%

FEMALE SHARE

21%

MEDIAN WEEKLY EARNINGS

N/A

MEDIAN AGE

38

ANNUAL EMPLOYMENT GROWTH

N/A

About this data

Summary

ICT Customer Support Officers provide support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. They may work in call centres.

Tasks

  • Determines software and hardware requirements to provide solutions to problems
  • Responds to queries on software and hardware problems
  • Installs and downloads appropriate software
  • Adapts existing programs to meet users' requirements
  • Ensures efficient use of applications and equipment
  • Implements computer networks, designs and maintains websites
  • Repairs/replaces peripheral equipment such as terminals, printer and modems
  • May work in call centre
  • Computer systems technicians assemble, install, maintain and repair computer hardware, software and related equipment

ANZSCO Classification

Details

On this page

    Hours worked

    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Note: those who were classified as "Employed, away from work" at the time of the 2021 Census (accounting for approx. 8% of total employment), have been excluded from the "Average full-time hours worked per week" denominator.
    Hours worked ICT Customer Support Officers All Occupations
    Share of workers who work full-time hours 83% 64%
    Average full-time hours worked per week 40 hours 44 hours

    Industries

    ICT Customer Support Officers work in industries like:

    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Note: industries that comprise less than 5% of an occupation have been suppressed.

    States and territories

    New South Wales

    33.3%

    Victoria

    27.5%

    Queensland

    17.3%

    South Australia

    6.5%

    Tasmania

    1.9%

    Northern Territory

    0.8%

    Australian Capital Territory

    3.9%

    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.

    Age and gender

    Age and Gender Profile
    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Age and Gender ICT Customer Support Officers All Occupations
    Median age 38 years 40 years
    Female share of employment 21% 49%
    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Age Profile (% Share) All Occupations ICT Customer Support Officers
    15–19 5.2 1.4
    20–24 9.1 9.5
    25–34 22.7 29.6
    35–44 22.3 28.0
    45–54 20.4 18.9
    55–59 8.8 6.4
    60–64 6.5 4.0
    65 and Over 4.9 2.2

    Education

    Visit

    • Course Seeker to search and compare higher education courses.
    • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
    • Your Career to compare Vocational Education and Training (VET) courses, providers and student outcomes.
    Source: ABS, 2021 Census of Population and Housing based on place of usual residence. Highest qualification completed by workers in this job (in any field of study).
    Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Note: the sum of the educational attainment categories may not add up to 100% due to the exclusion of non-descriptive categories such as not stated responses.
    Highest Level of Educational Attainment (% Share) All Occupations ICT Customer Support Officers
    Post Graduate/Graduate Diploma or Graduate Certificate 12.2 13.8
    Bachelor degree 23.2 31.6
    Advanced Diploma/Diploma 11.1 16.6
    Certificate III/IV 19.5 13.6
    Year 12 15.9 15.9
    Year 11 4.0 1.8
    Year 10 and below 9.7 2.4
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      Occupation profiles data

      This file contains data displayed on the Occupation Profile pages.

      Use of data in this file must include the relevant attribution text provided.

      Occupation profiles data - November 2024.xlsx

      occupation_profiles_data_-_november_2024.xlsx946664

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      Australian and New Zealand Standard Classification of Occupations

      Australian and New Zealand Standard Classification of Occupations (ANZSCO) is the skill-based classification system used to categorise occupations in the Australian and New Zealand labour markets. ANZSCO provides a basis for the standardised collection, analysis and dissemination of occupation data. Visit the ABS website to learn how ANZSCO works. Jobs and Skills Australia displays data for occupations that are defined by ANZSCO 2013 Version 1.3.