ANZSCO 149212

Customer Service Managers

Overview

EMPLOYED

40,000

PART-TIME SHARE

13%

FEMALE SHARE

48%

MEDIAN WEEKLY EARNINGS

N/A

MEDIAN AGE

42

ANNUAL EMPLOYMENT GROWTH

N/A

About this data

Summary

Customer Service Managers plan, administer and review customer services and after-sales services, and maintain sound customer relations.

Tasks

  • Plans and implements after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify or improve services provided
  • Liaises with other organisational units, service agents and customers to identify and respond to customer expectations
  • May work in a call centre

ANZSCO Classification

Details

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    Hours worked

    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Note: those who were classified as "Employed, away from work" at the time of the 2021 Census (accounting for approx. 8% of total employment), have been excluded from the "Average full-time hours worked per week" denominator.
    Hours worked Customer Service Managers All Occupations
    Share of workers who work full-time hours 87% 64%
    Average full-time hours worked per week 43 hours 44 hours

    Industries

    Customer Service Managers work in industries like:

    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Note: industries that comprise less than 5% of an occupation have been suppressed.

    States and territories

    New South Wales

    36.1%

    Victoria

    27.1%

    Queensland

    17.8%

    South Australia

    6.1%

    Tasmania

    1.5%

    Northern Territory

    0.7%

    Australian Capital Territory

    1.7%

    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.

    Age and gender

    Age and Gender Profile
    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Age and Gender Customer Service Managers All Occupations
    Median age 42 years 40 years
    Female share of employment 48% 49%
    Source: ABS, 2021 Census of Population and Housing based on place of usual residence.
    Age Profile (% Share) All Occupations Customer Service Managers
    15–19 5.2 0.4
    20–24 9.1 3.6
    25–34 22.7 22.8
    35–44 22.3 30.0
    45–54 20.4 26.1
    55–59 8.8 9.2
    60–64 6.5 5.5
    65 and Over 4.9 2.4

    Education

    Visit

    • Course Seeker to search and compare higher education courses.
    • ComparED to compare undergraduate and postgraduate student experiences and outcomes.
    • Your Career to compare Vocational Education and Training (VET) courses, providers and student outcomes.
    Source: ABS, 2021 Census of Population and Housing based on place of usual residence. Highest qualification completed by workers in this job (in any field of study).
    Qualifications needed by new workers might be different from the qualifications of workers already in the job.
    Note: the sum of the educational attainment categories may not add up to 100% due to the exclusion of non-descriptive categories such as not stated responses.
    Highest Level of Educational Attainment (% Share) All Occupations Customer Service Managers
    Post Graduate/Graduate Diploma or Graduate Certificate 12.2 10.2
    Bachelor degree 23.2 22.1
    Advanced Diploma/Diploma 11.1 16.4
    Certificate III/IV 19.5 24.3
    Year 12 15.9 15.3
    Year 11 4.0 2.9
    Year 10 and below 9.7 5.1
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      Occupation profiles data

      This file contains data displayed on the Occupation Profile pages.

      Use of data in this file must include the relevant attribution text provided.

      Occupation profiles data - November 2024.xlsx

      occupation_profiles_data_-_november_2024.xlsx946664

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      Australian and New Zealand Standard Classification of Occupations

      Australian and New Zealand Standard Classification of Occupations (ANZSCO) is the skill-based classification system used to categorise occupations in the Australian and New Zealand labour markets. ANZSCO provides a basis for the standardised collection, analysis and dissemination of occupation data. Visit the ABS website to learn how ANZSCO works. Jobs and Skills Australia displays data for occupations that are defined by ANZSCO 2013 Version 1.3.